Refund policy

Refund Policy

Please note that Elevated Studios does not offer any cash or payment method refunds. All sales are final. We do not process refunds under any circumstances.

This policy also applies to reservations and deposits. All reservation deposits are strictly non-refundable, as a reserved item is considered sold. Once a deposit is made, the item is taken down from all platforms, marked as sold, and is no longer available for purchase by other customers.

However, in the rare case that a mistake was made on our end (e.g., the wrong item was sent), we may offer store credit or an exchange—subject to approval and inspection. Approval is at our sole discretion. Elevated Studios reserves the right to reject any requests for refunds or exchanges, especially in cases involving suspected fraud, abuse, or violation of store policies. For any questions, please contact our team.

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Return Policy

All sales at Elevated Studios are final and non-refundable once the item has been received in satisfactory condition. As we specialize in pre-loved designer pieces, we do not accept returns for any reason. However, if we have sent the wrong item (e.g., incorrect model or listing error), you must notify us within 48 hours of delivery. Requests submitted after this window will not be accepted.

For return-related inquiries, please reach out to us at elevatedstudiosco@gmail.com or WhatsApp us at +60 11-3313 1864.

Returns must be shipped back in the exact condition received. Return address will be provided upon approval.

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Exchanges

Exchanges are only accepted in cases where the wrong item was sent. All exchange requests must be submitted within 48 hours of receiving your order and are subject to approval. Elevated Studios reserves the right to deny any exchange requests that do not meet our policy criteria or are suspected of abuse.

Quick & easy DELIVERY

Your order typically ships within 1-3 business days. We partner with trusted international couriers for quick and safe delivery, ensuring a smooth and hassle-free experience.

Authenticity Guaranteed

Every piece is carefully inspected by our dedicated team through a strict authentication process, so you can shop with complete confidence.

BUY NOW, PAY LATER

Shop your favorites today and split your payments with trusted partners for a flexible, hassle-free checkout.

About Us

At Elevated Studios, we curate authentic designer vintage items sourced from trusted partners across Asia. Whether it’s a designer handbag, a statement accessory, or a unique vintage find, Elevated Studios is here to help you discover designer pieces that elevate your everyday style.

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Frequently Asked Questions

Order & Shipping

Do you ship internationally?

Yes, we ship throughout Southeast Asia. Shipping costs will apply and will be added at checkout.

How long will it take to get my orders?

Orders are typically shipped within the same or next business day. Delivery usually takes 1-3 business days, though this can vary by destination country and may sometimes be quicker. Please be aware though, that unforeseen circumstances (e.g., customs delays, logistical issues) may impact delivery times.

How do I track my order?

Your tracking number will be sent to you via email and displayed on your account page after your order has been processed.

General Questions

Are all products guaranteed authentic?

Our items are exclusively sourced from government-authorized suppliers in Japan, where only authenticated goods are permitted for sale. Beyond this initial verification, each piece undergoes a thorough and rigorous authentication process conducted by our in-house experts in Japan before being listed on our website.

Why do identical models have different prices?

Pricing varies based on each item’s unique characteristics, including its design details, vintage, and overall condition. As we specialize in high-end, pre-owned luxury pieces—often with only one SKU available per item—these individual factors determine the final price of each product.

Do you accept items for buy or consign?

Yes, we do accept items for purchase or consignment; however, we maintain exceptionally strict standards. Every submission undergoes a comprehensive authentication and condition assessment conducted by our in-house experts. We carefully evaluate each item’s authenticity, overall condition, and market desirability before approval. Only pieces that meet our criteria are accepted.

Will I be charged import duties + tax?

Import duties and taxes may be applied by your local customs authority once your parcel arrives in the destination country. These charges are not included in the product price and are the responsibility of the recipient. DHL will contact you directly with payment instructions. As customs regulations and tax rates vary by country, we are unable to control or estimate these fees. For more specific information, we recommend reaching out to your local customs office.